Contact Us
We're here to help!
General Support
For questions about your tickets, orders, or account, please email us at:
We typically respond within 24 hours during business days.
For Event Creators
If you're a performer or venue manager with questions about creating events, payouts, or Stripe Connect:
Privacy Inquiries
For privacy-related requests (data access, deletion, corrections), please contact:
Report an Issue
Found a bug or security issue? Please let us know:
Business Inquiries
For partnership opportunities, media inquiries, or business development:
Mailing Address
DeepMicro Limited[Physical Address]
Canada
Frequently Asked Questions
Before reaching out, you might find your answer in our FAQ section.
Common Questions
- How do I get a refund?
- Refund policies are set by event creators. Check your order confirmation email for the specific policy, or contact the event creator directly.
- Where are my tickets?
- Tickets are sent to your email immediately after purchase. Check your spam folder if you don't see them. You can also view your tickets in your account dashboard.
- How do I become an event creator?
- Sign up for an account and select "Performer" or "Venue Manager" during registration. You'll need to complete Stripe Connect onboarding to receive payouts.
- When do I get paid as an event creator?
- Payouts are processed 3 days after your event. Funds are transferred directly to your connected Stripe account.